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The Art of Listening: A Dental Practice’s Guide for Success

Thursday, May 9, 2024
10:00 AM – 11:30 AM  
Location: 320-322
CE Credits: 1.5
Effective communication is crucial for the success of dental hygienists in any role. We take classes on public speaking but not listening. Don’t you agree that it is more important to be interested than interesting? This course will discuss principles of emotional intelligence essential for communication, trust-building, conflict management, and influential negotiation.

Learning Objectives:

  • Learn how the principles of emotional intelligence drive communication and decision-making.
  • Apply negotiation principles in conflict management, negotiation, and leadership.
  • Discuss the psychology of communication and how to build great rapport.